Privacy Policy

This privacy policy applies to LondonWhiteboards (londonwhiteboards.co.uk), a trading name of Paul David Enterprises Ltd, registered in England and Wales. This policy explains how we collect, use and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

LondonWhiteboards is operated by Boards Direct, part of Paul David Enterprises Ltd. Our registered address is available on request. If you have any questions about this policy or how we handle your data, contact us at sales@boardsdirect.co.uk.

What data we collect

We collect personal data when you submit an enquiry through our contact form. This may include:

• Your name and company name
• Your email address and telephone number
• Your project location and requirements
• Any files you choose to upload (such as floorplans or specification documents)

We also collect anonymised usage data through analytics tools (see Cookies section below).

How we use your data

We use the personal data you provide to:

• Respond to your enquiry and provide a quote or specification advice
• Communicate with you about your project
• Fulfil any order you place with us
• Comply with our legal obligations

We do not sell, rent or share your personal data with third parties for marketing purposes. We will not send you unsolicited marketing communications without your consent.

Legal basis for processing

We process your personal data on the basis of legitimate interest — specifically, to respond to your enquiry and provide the service you have requested. Where you place an order, processing is necessary for the performance of a contract.

How long we keep your data

Enquiry data is retained for up to 3 years to allow us to assist with ongoing projects and warranty queries. Order data is retained for 7 years in accordance with HMRC requirements. You may request deletion of your data at any time by contacting us.

Cookies

We use cookies on this website. Cookies are small text files stored on your device that help us understand how visitors use the site.

Essential cookies — these are required for the site to function correctly. They do not collect personal information and cannot be disabled.

Analytics cookies — if you accept all cookies, we use Google Analytics and Microsoft Clarity to collect anonymised information about how visitors use the site, including pages visited, time on site and approximate location. This information is used to improve the site and is not linked to any individual. You can opt out of analytics cookies by selecting "Essential only" on the cookie banner, or by visiting Google's opt-out page.

You can change your cookie preferences at any time by clearing your browser cookies and revisiting the site.

Third-party services

This site uses the following third-party services which may process data:

• Web3Forms — processes enquiry form submissions and sends email notifications. See Web3Forms privacy policy.
• Cloudflare — provides hosting, CDN and security services. See Cloudflare privacy policy.
• Google Analytics — anonymised usage analytics (only if you accept all cookies). See Google privacy policy.
• Microsoft Clarity — session recording and heatmaps (only if you accept all cookies). See Microsoft privacy policy.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request a portable copy of your data

To exercise any of these rights, contact us at sales@boardsdirect.co.uk. We will respond within one month. If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this privacy policy from time to time. The current version will always be available at this URL. Last updated: May 2025.